returns policy

 

All our returns are handled by DHL Express Service

We only accept garments that have not been worn and still have the original tag attached. 

Gymterra do not accept returns on discounted garments.

Gymterra do not accept returns on white garments.

Gymterra do not accept returns on bikini bottoms and undergarments.

Gymterra do not accept returns  on any international orders. All international sales are final.

Gymterra do not accept returns on any worn items or items without tags.

Gymterra do not accept returns on any items that were ordered over 30 days.

All items are thoroughly inspected at  Gymterra facility before any action is taken

Follow the steps below when making a return within UK:

1. Pack your goods along with order details. Please use the same cotton bag that we sent you for packaging.

2. Use following address on your package:

Gym Terra Ltd, 20 Silverdale Road, Cramlington, Northumberland, NE23 3LW

3. Drop your package to nearest DHL Express outlet.

4. As soon as we have received and handled your package, we will refund your money in 7 to 15 Days. 

Exchange Policy 

Due to Covid 19 at present, we do not offer exchanges. 

If you need a different size or colour of an item, you will need to place new order.

USA returns policy

 

Exchanges: Please return your item within 30 days of receipt.

Refunds: Please return your item with 14 days of receipt.

Returns Service: For ultimate convenience, please contact us and we will provide you with your DHL Returns label and Customs paperwork. DHL will collect your items from your chosen address on a day/timeslot of your choice, alternatively you can drop off your item at your preferred DHL service point.

We will receive your item within just a few days and process your exchange/refund immediately. Once your item has been collected/dropped off:

We will receive your items back with 2-3 days

We will contact you to confirm receipt and that your exchange/refund has been processed

For any items to be exchanged the normal delivery charge will apply

Returns will be charged at $20 and the amount will be deducted from your refund.